Webshark provides RPA services and business process automation for finance, operations, HR, supply chain and customer service teams that spend too many hours copying data between systems. We start with process discovery to find the tasks with the biggest return, then build software bots with UiPath, Microsoft Power Automate, Automation Anywhere or custom Python automation. For work that involves documents and judgement, we add intelligent document processing and AI agents that read invoices, emails and forms, make simple decisions and hand exceptions to people. Where APIs exist, we automate through integrations instead of screen bots, so automations are faster and more reliable. Every project follows ISO 27001 certified and CMMI Level 3 processes. Planning a wider modernisation program? See our digital transformation services.
Years of Software Engineering Experience
Projects Delivered Across Industries
Countries Served, Including the USA
Active Clients Trusting Our Engineering
Every automation follows ISO 27001 certified security and CMMI Level 3 processes, with least-privilege bot accounts, credential vaults, audit trails and data handling aligned to GDPR, SOX controls, HIPAA and PCI DSS where relevant.
From a single bot to an enterprise automation program, our RPA services cover discovery, build, governance and support.
We pick the right tool for each task: APIs, RPA, document AI or AI agents.
Find, score and prioritise automation opportunities.
UiPath, Power Automate and Automation Anywhere bots.
Extract data from invoices, POs, forms and contracts.
Agents that read emails, decide simple cases and route exceptions.
Reliable integrations that replace fragile screen scraping.
Monitoring, maintenance and an automation centre of excellence.
Automation pays off when bots are reliable, secure and focused on the right processes.
Our RPA consulting scores each process on volume, effort, error rates and stability, then estimates hours and costs saved. We automate the best candidates first, measure results and reinvest the savings, so business process automation builds momentum instead of stalling after a pilot.
As a software company, we build automations like software: version control, testing, credential vaults, logging and monitoring. Where an API is available we use it instead of screen bots, which makes RPA services far more stable when applications change.
A structured approach takes you from manual processes to reliable automation.
Our RPA services start with process discovery. Over one to three weeks we interview the people who do the work, watch tasks being performed, and use process mapping and task mining where useful. We measure volumes, handling time, error rates and rework for each candidate process. You receive documented as-is process maps and a ranked automation pipeline, so business process automation targets real bottlenecks rather than the tasks that simply look easy to automate.
Next we score every opportunity on volume, rule complexity, system stability, data quality and business value. For each process we estimate hours saved, error reduction, build effort, license costs and payback period. You receive a clear business case and a prioritized roadmap, usually within one to two weeks, that finance and operations leaders can sign off. This step matters because it ensures your first bots deliver measurable returns and build internal support for the wider program.
For each process we design the to-be workflow and choose the right automation method for every step: RPA bots for legacy screens, API integrations where systems allow, document AI for invoices and forms, and AI agents for tasks that need judgment. We define exception handling, human-in-the-loop approvals, credential management and logging. You receive a solution design document and process definition, giving your IT and security teams full visibility before any bot is built.
Our developers build bots and integrations in short sprints, working closely with the business users who know the process. Each workflow is built from reusable components, unit tested, and demonstrated to process owners at the end of every sprint so feedback is captured early. A typical bot takes two to four weeks to build. You receive working automations, source files and configuration, built with software engineering discipline so they are easier to maintain and extend later.
Before go-live we test every automation with real data, edge cases and failure scenarios, such as missing fields, slow applications, changed screens and unexpected document formats. We confirm that exceptions are routed correctly and that logs and audit trails are complete. Process owners then run user acceptance testing and sign off on results. You receive test evidence and a UAT sign-off, which gives auditors and managers confidence that the bots work exactly as designed.
We deploy approved bots to production using controlled release steps, with credentials stored in secure vaults, role-based access and scheduling or event triggers configured. Monitoring dashboards and alerts track every run, failure and exception. We also hand over runbooks so your team knows how to restart, pause or update a bot. Deployment usually takes a few days per automation, and a careful rollout avoids disruption to the teams and customers who depend on the process.
After launch we monitor bot health, success rates and business results, and fix breaks fast when applications, screens or rules change. Monthly reviews compare actual savings against the business case. We then work through the automation pipeline with you, adding new bots, AI agents and integrations as confidence grows. This turns a few pilot automations into a scalable RPA and business process automation program that keeps saving hours across departments year after year.
Process map and pipeline.
Scored opportunities.
Automation design.
Bots and integrations.
Tested automations.
Production rollout.
Support and new bots.
Our RPA services support finance, healthcare, insurance, logistics, retail, manufacturing and professional services teams.
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Each industry has its own high-volume processes worth automating.
Answers to the questions teams ask before hiring an RPA services provider: cost, tools, timelines and return on investment.
RPA services cover the discovery, design, development, deployment and support of software bots that perform repetitive, rule-based computer tasks. Typical examples include data entry, invoice processing, report generation, reconciliations, claims handling, order updates and moving data between systems that do not integrate. A good RPA services provider also identifies which processes are worth automating, builds a business case and manages bots after launch. Modern RPA is often combined with APIs, document AI and AI agents, so automation can handle unstructured documents, emails and simple decisions, not only clicks and keystrokes.
A first automation usually costs $8,000 to $25,000, while a program of several bots with document processing and AI typically ranges from $40,000 to $150,000, plus RPA platform licenses if you use a commercial tool. The main cost drivers are the number and complexity of processes, how many applications each bot touches, document AI or AI agent requirements, security and audit needs, and the chosen platform. Open-source or Python-based automation can reduce license costs. Ongoing monitoring and support are billed monthly, and most clients plan for maintenance as applications change.
A simple bot can usually go live in 3 to 6 weeks, while complex automations with document AI and multiple systems usually take 6 to 12 weeks. The timeline covers discovery and design, development in sprints, testing with real data, user acceptance and production deployment. Processes that are well documented, stable and supported by available test environments move fastest. Access to systems, credentials and process owners is often the biggest factor, so we plan those early. Once the first automation is live, additional bots are often faster because components and infrastructure can be reused.
We work with UiPath, Microsoft Power Automate, Automation Anywhere and custom Python automation, and we recommend the tool that fits your systems, budget and licensing. UiPath suits large enterprise programs with complex orchestration. Power Automate is a strong fit for organizations already on Microsoft 365 and Dynamics. Automation Anywhere works well for cloud-first programs. Python and API-based automation avoids per-bot licenses and suits engineering-led teams. We are tool-neutral, so our RPA services recommendations are based on total cost of ownership, maintainability and your existing IT landscape.
RPA uses software bots to mimic user actions on screens, such as clicking, typing and copying data, which makes it ideal for legacy systems without APIs. Business process automation is broader. It covers end-to-end workflows, API integrations, rules engines, document AI and AI agents that handle unstructured inputs and decisions. RPA is one tool within business process automation. We combine both approaches, using APIs where possible for stability and RPA where screens are the only option, to build the most reliable and cost-effective solution for each process.
Webshark brings software engineering discipline to RPA services. We have delivered 580+ projects for 280+ active clients in 18+ countries over 7+ years, under ISO 27001 and CMMI Level 3 certified processes. That means bots are designed with version control, testing, secure credential handling and documentation, so they are easier to maintain and audit. Because we also build APIs, web apps and AI solutions, we are not limited to screen automation and can choose the most reliable approach for each process. Our team overlaps with US business hours for smooth collaboration.
Yes, AI agents can handle many tasks that traditional bots cannot. They can read emails, PDFs and scanned documents, classify requests, extract data, draft responses, make simple rule-guided decisions and route exceptions to the right person. This extends automation to work that needs judgment, such as customer service triage, claims review or supplier queries. We design AI agents with human approval steps, audit logs and guardrails, and combine them with RPA and APIs for end-to-end business process automation. To learn more, see our AI agent development page.
Many automations pay back within 6 to 12 months by saving staff hours, reducing errors and speeding up processing. Typical benefits include faster turnaround for invoices, claims or orders, fewer manual mistakes and compliance issues, round-the-clock processing and staff time freed for customer-facing or analytical work. Return depends on process volume, current handling time, error costs and license fees. We estimate the return for each process before building, then track actual savings after go-live, so the business case for further RPA services is based on measured results.
For RPA and automation projects we use UiPath, Power Automate and Automation Anywhere alongside Python, Node.js, .NET and Java Spring Boot for custom automation, APIs and integration services. Document AI and LLM services handle invoices, forms and emails, and React, Next.js or Angular power approval portals and dashboards. Automations run on AWS, Azure, Google Cloud or your on-premise servers, with secure credential vaults and monitoring. We choose the stack that fits your systems, security requirements, budget and in-house skills.
You do. All bot workflows, scripts, source code, configuration, process documentation and infrastructure scripts created during your automation project belong to you, and IP transfer is written into the contract. We sign NDAs before discovery starts, which matters because RPA work often involves sensitive finance, HR or customer data. Platform licenses remain with the vendor, but everything we build on top of them is yours. We also provide runbooks and handover sessions so your internal team can run, update or extend the bots at any time.
Yes, you can hire a dedicated automation team instead of a fixed-price project. Options range from a single RPA developer to a full team with a solution architect, developers, business analyst, project manager and QA, all on monthly contracts. This model suits organizations building an automation center of excellence or working through a long pipeline of processes. The team follows your priorities and governance, and can combine RPA, APIs and AI agents as needed. For more details on engagement options, see our hire full-stack developers page.
Yes, we provide support after your automations launch. Bots can break when applications update, screens change or business rules shift, so our support plans cover monitoring, fast fixes, credential and certificate updates, platform upgrades, performance tuning and new automations from your pipeline. We agree response times based on how critical each process is, and share regular reports on bot runs, exceptions and savings. Our team overlaps with US business hours, so failed runs are investigated quickly and work queues keep moving.